Returns & Exchange Policy
14-Day Return Policy
We hope you are happy with your new purchase, but in the event, you are not fully satisfied, we will gladly accept returns within 14 days of the invoice date. This includes all jewelry orders. All sales are considered final after 14 days.
Any and all Certificates of Authenticity issued with your purchase need to be returned.
Please return all items to:
Attn: Russalite Returns.
825 Northern Blvd, 1st Floor
Great Neck, NY 11021
Once the returned merchandise is received, we will issue a credit in the same method as the original form of payment. Please allow 8-10 days for the full processing of the return and refund.
Unless otherwise noted, Custom Orders are generally considered Final Sale. Lead time on Custom Orders is typically anywhere from 8 to 14 weeks.
Any and all Special Orders are a final sale. We will not accept returns on any orders that required custom work and/or cutting.
If you have any questions, please contact 212-203-6631 or email email@example.com
Note: We reserve the right to refuse any package that does not qualify as an acceptable return